Privacy Policy

Saltwater Cleaning Co. ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles.

What we collect

When you request a quote or contact us — through our website, a Facebook or Instagram form, WhatsApp, phone, SMS or email — we may collect:

• Your name, phone number and email address
• The property address or suburb where the service is needed
• Details about the job: service type, property size, frequency, preferred dates and any notes you provide
• How you heard about us

When you visit our website we, and the advertising and analytics providers we use, may also collect technical information such as your IP address, browser type, pages visited and actions taken (for example, submitting a form or tapping our phone number). This is collected using cookies and similar technologies, including the Meta Pixel and Google Tag Manager.

How we use it

• Respond to your enquiry and prepare a quote
• Schedule, deliver and invoice our services
• Contact you about your booking or follow up on a quote
• Keep internal records of enquiries, quotes and jobs
• Measure and improve our advertising and website

We do not sell your personal information.

Who we share it with

We only share your information where needed to provide our services or run our business, including with:

• Members of our cleaning team assigned to your job
• Service providers that host or process data on our behalf (for example, website, email, form, database and accounting tools)
• Advertising platforms such as Meta (Facebook and Instagram) and Google, to measure ad performance
• Authorities, where required by law

Some of these providers may store data outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Facebook and Instagram lead forms

If you submit a form through one of our Facebook or Instagram ads, Meta passes the information you entered to us so we can contact you about your enquiry. Meta's own use of your data is covered by Meta's Privacy Policy.

Cookies and advertising

You can control cookies through your browser settings, and manage how Meta and Google use your activity for ads through your Facebook, Instagram and Google ad settings.

Keeping your information secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above or as required by law.

Access, correction and opting out

You can ask us at any time to access, correct or delete the personal information we hold about you, or to stop contacting you. Email saltwatercleaningservice@gmail.com or call 0488 548 718.

Complaints

If you have a concern about how we have handled your information, contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.