Saltwater Cleaning Company · ABN 19 177 419 524
Suffolk Park / Byron Bay · Northern Rivers NSW · Gold Coast · Brisbane
These General Terms & Conditions apply to all services provided by Saltwater Cleaning Company (ABN 19 177 419 524) unless otherwise stated in the service-specific Terms & Conditions.
All quotations are valid for thirty (30) days unless otherwise stated.
Quotations are prepared based on the information provided by the client. If the actual condition of the property differs significantly from the information supplied, Saltwater reserves the right to revise the quotation or recommend additional cleaning hours before commencing work.
Any variations requested after acceptance of the quotation may incur additional charges.
Any decision to revise a quotation under this clause will be reasonable, and the client will be informed of the reason for the revision before work proceeds.
Where a service is provided under a fixed-price quotation, the quoted amount applies as stated, subject to Clause 1 (Quotations) and Clause 12 (Additional Cleaning Hours).
Where a service is not quoted as a fixed price — which may apply to, among others, Domestic Cleaning, Commercial Cleaning, Airbnb & Holiday Home Cleaning, and Deep Cleaning — the service is charged at an hourly rate, per cleaner, as advised to the client at the time of booking or in the relevant quotation.
The number of cleaners and hours required will be communicated to the client before or at the commencement of the service, and any variation to the estimated hours will be communicated in accordance with Clause 12.
NOTE: Saltwater Cleaning Company is not currently registered for GST. Accordingly, no GST is charged on quotations or invoices. Should this change, clients will be notified and pricing updated accordingly.
Only the services specifically listed in the accepted quotation are included.
Any additional work requested before, during or after the service may be quoted separately and completed only with the client's approval.
The client is responsible for providing safe and unrestricted access to the property at the scheduled appointment time.
If our team cannot access the property due to missing keys, incorrect lockbox codes, restricted access or any other circumstance outside Saltwater's control, a call-out fee or cancellation fee may apply.
Waiting time may also be charged where access is delayed.
The property must have functioning electricity, running water, and adequate lighting throughout the duration of the service.
Saltwater cannot be held responsible for incomplete work where these services are unavailable.
Our staff have the right to work in a safe environment.
Saltwater reserves the right to refuse or suspend any service where conditions are considered unsafe, including but not limited to:
– Aggressive behaviour
– Threats or harassment
– Dangerous animals
– Hazardous materials
– Structural hazards
– Biohazards
– Illegal substances
– Unsafe access
Where a service cannot proceed due to safety concerns, cancellation fees may apply.
Clients are responsible for advising Saltwater of any existing damage prior to the commencement of the service.
Saltwater is not responsible for deterioration or failure of surfaces, fittings or fixtures caused by age, wear and tear, poor installation, previous repairs or existing damage.
Some materials require specialised restoration rather than cleaning.
Saltwater is not responsible for permanent staining, oxidation, discolouration, deterioration or defects that cannot be corrected through professional cleaning.
Where a surface is considered high-risk, Saltwater may decline to clean that item.
Unless specifically agreed otherwise, Saltwater will not move heavy furniture, large appliances, pianos, pool tables, cabinets, or large outdoor furniture.
Cleaning will only be performed in accessible areas.
Pets should be secured during the cleaning service.
Saltwater accepts no responsibility for pets escaping from the property while technicians are entering or leaving.
If a pet prevents the safe completion of the service, affected areas may remain unclean.
Clients are encouraged to remove or secure cash, jewellery, important documents and other valuable items before the service.
While every reasonable care is taken, Saltwater accepts no responsibility for the loss of or damage to valuables left at the property.
Where the property requires substantially more work than originally anticipated, Saltwater may recommend additional cleaning hours.
No additional work will be carried out without the client's approval unless previously authorised.
Appointments cancelled with more than 24 hours' notice will incur no cancellation fee.
Appointments cancelled within 24 hours of the scheduled service may incur a cancellation fee of up to 50% of the quoted amount.
Same-day cancellations or failure to provide access may incur the full service charge.
Saltwater will exercise its discretion under this clause reasonably, taking into account genuine circumstances that prevented the client from providing more notice.
Where Saltwater needs to cancel or reschedule a confirmed appointment with less than 24 hours' notice for reasons within its own control, Saltwater will notify the client as soon as reasonably possible and offer priority rescheduling at no additional cost.
Saltwater reserves the right to waive cancellation fees at its discretion.
Payment is due upon completion of the service unless otherwise agreed in writing.
Commercial clients or approved account holders may be offered alternative payment terms.
Late payments may incur administration fees or interest where permitted by law.
Saltwater reserves the right to suspend future services where outstanding invoices remain unpaid.
Saltwater may take photographs before, during and after the service for quality assurance, staff training, documentation, insurance purposes, and dispute resolution.
Photographs will not intentionally identify occupants or disclose confidential information.
Saltwater's liability for any claim arising from the provision of services shall be limited, to the maximum extent permitted by Australian Consumer Law, to the value of the cleaning service provided.
Saltwater shall not be liable for indirect, incidental or consequential losses, including but not limited to:
– Loss of rental income
– Business interruption
– Accommodation expenses
– Removal costs
– Bond deductions (except where specifically covered under an applicable Re-Clean Guarantee)
– Loss of profits
– Third-party claims
Nothing in these Terms excludes any rights that cannot legally be excluded under Australian Consumer Law.
Saltwater shall not be liable for delays or inability to perform services due to circumstances beyond its reasonable control, including but not limited to severe weather, floods, bushfires, power outages, road closures, government restrictions, industrial action, equipment failure, or staff illness.
Where practical, appointments will be rescheduled at the earliest available opportunity.
Saltwater Cleaning Company maintains appropriate Public Liability Insurance.
Insurance certificates are available upon request.
Saltwater is committed to delivering a professional cleaning service that meets industry standards.
Should a genuine concern arise regarding the quality of the service, clients are encouraged to contact Saltwater as soon as reasonably practicable so the matter can be assessed and, where appropriate, resolved in accordance with the relevant service-specific Terms & Conditions.
Saltwater respects the privacy of all clients.
Personal information collected during the booking process will only be used for the purpose of providing services, invoicing, customer communication and legal compliance.
Saltwater will never sell or disclose personal information to unrelated third parties except where required by law.
All services described in these Terms & Conditions — including cleaning services and property management services trading as Saltwater Property Management — are provided by Saltwater Cleaning Company (ABN 19 177 419 524).
References to "Saltwater", "Saltwater Cleaning Company" or "Saltwater Property Management" throughout these Terms & Conditions refer to the same legal entity, operating under the same ABN.
These Terms & Conditions are governed by the laws of New South Wales (NSW), Australia.
Each party submits to the non-exclusive jurisdiction of the courts of New South Wales in relation to any dispute arising from these Terms & Conditions.
Any notice, approval, consent or other communication required under these Terms & Conditions may be given by email to the address most recently provided by the relevant party, and will be considered received on the day it is sent, unless the sender receives an automated delivery failure notice.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
These Terms & Conditions, together with the relevant accepted quotation and any applicable service-specific Terms & Conditions, constitute the entire agreement between Saltwater and the client in relation to the services provided, and supersede any prior discussions, representations or agreements, whether written or oral.
Acceptance of any quotation, booking confirmation or cleaning service provided by Saltwater Cleaning Company constitutes acceptance of these General Terms & Conditions together with any applicable service-specific Terms & Conditions.
Our Bond Cleaning service is designed to provide a professional end of lease clean to assist tenants in preparing the property for the final inspection. The following Terms & Conditions form part of every Bond Cleaning service provided by Saltwater Cleaning Company.
The service includes only the cleaning tasks outlined in the accepted quotation. Any additional work requested before, during or after the service is not included unless otherwise agreed in writing and may incur additional charges.
The property must be completely vacant at the time of the service, including all furniture, personal belongings, food and household items, unless otherwise agreed in the accepted quotation. Saltwater will not move heavy furniture, appliances or personal belongings to gain access for cleaning. Any inaccessible areas will be excluded from both the service and the 72-Hour Re-Clean Guarantee.
The client must ensure the property has functioning water, electricity, and adequate lighting throughout the cleaning service and, where required, during the Re-Clean period. Saltwater accepts no responsibility for incomplete work where these services are unavailable.
Bond Cleaning is a professional cleaning service. It is not a restoration service. The purpose of the service is to remove dirt, dust, grease and general contamination. It is not intended to restore damaged materials, worn surfaces, ageing fixtures or permanently stained items to a "like new" condition. Normal Fair Wear and Tear is outside the scope of the service.
The following items are specifically excluded from the Bond Cleaning service and the 72-Hour Re-Clean Guarantee:
– Paint splatter or paint residue
– Silicone residue
– Cement or plaster residue
– Adhesives
– Rust
– Permanent hard water stains
– Permanent mould staining
– Oxidation
– Scratches
– Chips
– Burns
– Pet damage
– Surface deterioration
– Age-related wear
– Structural defects
– Manufacturing defects
– Damage caused by previous repairs
While some of these conditions may improve during cleaning, Saltwater cannot guarantee their complete removal.
All glass included within the quotation will be professionally cleaned. However, cleaning cannot remove permanent damage to glass. The following are specifically excluded: glass etching, glass crystallisation, permanent hard water staining, mineral damage, scratches, permanent clouding, damage caused by previous abrasive cleaning methods, and failed double-glazed window seals. These conditions require specialist restoration or glass replacement and are not considered cleaning defects.
Where oven cleaning is included within the quotation, Saltwater will perform a professional deep clean using safe cleaning methods and products. However, oven cleaning is not a restoration service. Saltwater does not guarantee the complete removal of years of baked-on carbon build-up, permanent staining, burn marks, enamel discolouration, rust, internal surface deterioration, glass crystallisation, permanent staining between oven glass panels, or age-related deterioration. In many cases these conditions can be significantly improved but may not be completely removed. Saltwater will never use cleaning methods that may damage enamel, glass, seals or oven components. Only components designed by the manufacturer for normal removal without specialised tools will be dismantled during cleaning.
Quotations are prepared based on the information provided by the client and assume a reasonable level of cleanliness. If, upon arrival, the property is found to be in a substantially poorer condition than described — including but not limited to excessive grease, heavy build-up, animal waste, biological waste, construction debris, excessive mould, accumulated rubbish, or long-term neglect — Saltwater reserves the right to recommend additional cleaning hours, revise the quotation, or limit the scope of work to the approved budget. No additional work will be carried out without the client's approval unless previously authorised.
If the property manager or owner identifies any cleaning issue directly related to the work completed by Saltwater, we will provide one (1) complimentary Re-Clean of the affected areas. The guarantee applies only to the original scope of work completed by Saltwater.
To qualify for a complimentary Re-Clean:
– Saltwater must be notified within 72 hours of completion.
– Clear photographs of each concern must be provided.
– The property must remain in the same condition as when our team completed the service.
– Saltwater must be provided with reasonable access to inspect and rectify the reported areas.
All concerns relating to the cleaning service must be communicated directly to Saltwater. Clients, owners, property managers or third parties must not clean, repair or alter any reported area before Saltwater has had the opportunity to inspect and rectify the issue.
Saltwater must always be given the opportunity to rectify any legitimate cleaning issue through the Re-Clean process. Accordingly, no refunds, credits, discounts or financial compensation will be provided where the client, owner, property manager or any third party elects to clean or rectify any part of the property before Saltwater has been given the opportunity to complete the Re-Clean. A minor cleaning oversight does not invalidate the overall service performed.
The final inspection should be conducted within 72 hours of the completion of the Bond Cleaning service. If the inspection cannot be completed within this period, the client or property manager must notify Saltwater before the initial 72-hour period expires. Inspection-related claims will not be accepted more than seven (7) calendar days after completion of the cleaning service.
The guarantee becomes void where, after completion of the service:
– The property has been reoccupied.
– Additional cleaning has taken place.
– Tradespeople have entered the property.
– Maintenance or repair works have been undertaken.
– Painting or renovation works have occurred.
– New dirt, dust or debris has been introduced.
– Furniture or belongings have been moved into the property.
– The reported areas have been altered before Saltwater has had the opportunity to inspect them.
Saltwater may take photographs before, during and after the service for quality assurance, documentation of the property's condition, assessment of Re-Clean requests, and resolution of disputes. These photographs remain the property of Saltwater Cleaning Company.
Where a Re-Clean has been approved, the client must provide reasonable access to the property within the agreed timeframe. Failure to provide access may result in the cancellation of the Re-Clean Guarantee.
The quality of the cleaning service will be assessed according to a reasonable professional inspection standard. Saltwater does not accept claims based solely on observations made using high-powered torches, extreme close-up photography, digital zoom, magnification devices, or inspection methods beyond normal industry practice.
Clients are advised to remove cash, jewellery, important documents and other valuable items before the service. While every care is taken, Saltwater accepts no responsibility for the loss of or damage to valuables left at the property during the cleaning service.
Saltwater is committed to delivering a professional Bond Cleaning service. Where a genuine cleaning issue within the agreed scope of work is identified, and these Terms & Conditions have been met, we will promptly return and rectify the affected area at no additional cost.
Acceptance of any quotation or booking for Bond Cleaning constitutes acceptance of these Terms & Conditions together with Saltwater Cleaning Company's General Terms & Conditions.
These Terms & Conditions apply specifically to all Domestic Cleaning services provided by Saltwater Cleaning Company and should be read in conjunction with our General Terms & Conditions.
Domestic Cleaning includes only the cleaning tasks agreed upon at the time of booking or outlined in the accepted quotation. Any additional work requested during the appointment may require additional time and charges.
Cleaning times are estimates only. The amount of work completed during each visit depends on the size of the property, the condition of the home, the level of cleanliness, the number of cleaners attending, and the time booked. Saltwater does not guarantee that an entire property will be completed where insufficient cleaning time has been booked.
If the allocated booking time is insufficient to complete all requested tasks, our team will prioritise cleaning based on the client's instructions. Where no priorities have been provided, Saltwater will determine the order of work using professional judgement.
The first visit to a property generally requires significantly more time than ongoing maintenance cleans. Where a property has not been professionally cleaned for an extended period, additional cleaning hours may be recommended.
Quotations and estimated cleaning times assume a reasonable level of cleanliness. If, upon arrival, the property is found to be substantially dirtier than expected, including excessive grease, mould, pet hair, accumulated dust or long-term neglect, Saltwater reserves the right to recommend additional cleaning hours, revise the quotation, or complete only the work achievable within the booked time. Additional work will only be completed with the client's approval.
For health and safety reasons, Saltwater does not move heavy furniture or large appliances. Cleaning will only be carried out in areas that are safely accessible.
Some surfaces require specialised restoration rather than cleaning. Saltwater is not responsible for permanent staining, oxidation, discolouration, deterioration or damage caused by age, existing wear, poor installation, previous repairs, or inferior materials. Where a surface presents a high risk of damage, Saltwater may decline to clean that item.
Professional cleaning removes soap residue, general grime and surface contamination. However, cleaning cannot permanently remove hard water staining, glass etching, mineral deposits, permanent mould staining, damaged grout, worn silicone, or permanent discolouration. These conditions are considered restoration work and fall outside the scope of Domestic Cleaning.
Kitchen cleaning includes general cleaning of accessible surfaces, cupboards (externally unless otherwise agreed), splashbacks, sinks, benchtops and appliance exteriors. Cleaning does not include restoration of burnt surfaces, rust, permanent staining, heat damage, scratches, or delaminated cabinetry.
Unless specifically included within the booking, oven cleaning is not part of a standard Domestic Cleaning service. Where oven cleaning has been booked separately, it will be performed in accordance with Saltwater's Oven Cleaning Policy.
Interior glass cleaning is included only where specifically agreed. Exterior window cleaning is excluded unless quoted separately. Cleaning does not remove glass scratches, glass crystallisation, permanent hard water stains, glass etching, failed double glazing, or permanent mineral damage.
Light surface mould may be removed where safe to do so. Saltwater does not provide mould remediation services. Permanent mould staining, mould within porous materials or extensive mould infestations require specialist treatment and are excluded from Domestic Cleaning services.
Saltwater provides all standard cleaning equipment and products unless otherwise agreed. If the client requests the use of their own cleaning products or equipment, Saltwater accepts no responsibility for the performance or suitability of those products.
Where client-supplied vacuum cleaners or other equipment are used at the client's request, Saltwater is not responsible for equipment failure, damage or reduced cleaning performance.
While every reasonable care is taken, accidents may occasionally occur. Any accidental damage believed to have been caused by our team must be reported within 24 hours of the service. Saltwater will investigate all reported incidents and, where appropriate, resolve the matter in accordance with our insurance obligations and Australian Consumer Law.
If a genuine cleaning oversight has occurred, clients should notify Saltwater within 24 hours of the service. Where appropriate, Saltwater may return to rectify the affected area at no additional cost. This policy applies only to cleaning oversights and does not extend to work outside the agreed scope of service.
Regular clients acknowledge that maintaining a consistently clean home requires ongoing scheduled cleaning. Areas not included in the agreed recurring service may require occasional Deep Cleaning appointments.
Clients are welcome to remain at the property during the cleaning service. However, to ensure efficiency and safety, Saltwater recommends limiting interruptions while our team is working.
Friendly pets are welcome. Clients are responsible for ensuring pets do not interfere with the cleaning service or create unsafe working conditions. Saltwater accepts no responsibility for pets escaping through doors or gates while technicians are entering or leaving the property.
Saltwater is committed to providing reliable, professional and consistent Domestic Cleaning services. If a genuine concern arises regarding the quality of our work, we encourage clients to contact us promptly so we can assess the matter and, where appropriate, provide a fair and reasonable resolution.
Acceptance of any quotation or booking for Domestic Cleaning constitutes acceptance of these Terms & Conditions together with Saltwater Cleaning Company's General Terms & Conditions.
These Terms & Conditions apply specifically to all Commercial Cleaning services provided by Saltwater Cleaning Company and should be read in conjunction with our General Terms & Conditions.
Commercial Cleaning services include only the cleaning tasks outlined in the accepted quotation or service agreement. Any additional cleaning requested outside the agreed scope may incur additional charges and will only be completed with client approval.
Cleaning services will be carried out on the agreed days and times. Saltwater will make every reasonable effort to attend at the scheduled time; however, arrival times may vary due to traffic, weather conditions or operational requirements.
The client is responsible for providing safe and unrestricted access to the premises. Where keys, access cards, alarm codes or lockbox details are required, the client must ensure these are available prior to the scheduled service. Additional charges may apply where access is delayed or unavailable.
Where Saltwater is provided with alarm codes, keys or access credentials, reasonable care will be taken to protect this information. The client remains responsible for ensuring alarm systems are correctly programmed and that access instructions are accurate. Saltwater is not responsible for false alarm call-out fees resulting from incorrect instructions or faulty security systems.
The client must provide a safe working environment that complies with applicable Workplace Health & Safety requirements. Saltwater reserves the right to suspend or refuse services where unsafe conditions exist, including but not limited to hazardous materials, unsafe flooring, electrical hazards, aggressive behaviour, dangerous animals, biohazards, or illegal substances.
Saltwater will clean around office furniture and equipment that can be accessed safely. Unless otherwise agreed, our team will not move large office desks, filing cabinets, safes, server equipment, commercial machinery, or heavy furniture.
Cleaning does not include detailed cleaning of computer screens, monitors, keyboards, printers, IT equipment, or electronic devices unless specifically requested. Staff are encouraged to remove confidential documents and personal items from workstations prior to cleaning.
Saltwater respects the confidentiality of all client information. Our staff will not intentionally access, copy or disclose confidential information encountered during the provision of cleaning services.
Unless specifically included in the service agreement, Saltwater does not supply or replenish toilet paper, paper towels, soap, sanitiser, bin liners, or kitchen consumables. Consumable replenishment services can be quoted separately.
General office waste will be emptied into the client's designated waste bins. Removal of commercial waste, hazardous materials, construction waste or excessive rubbish is not included unless specifically quoted.
Cleaning includes general cleaning of accessible kitchen surfaces, sinks, benchtops and external appliance surfaces. The following are excluded unless otherwise agreed: internal refrigerator cleaning, microwave interiors, pantry organisation, food disposal, dishwashing, and appliance restoration.
Bathrooms will be professionally cleaned and sanitised. Cleaning does not include restoration of hard water staining, damaged grout, worn silicone, rust, or permanent mould staining.
Internal glass cleaning is included only where specified in the quotation. Exterior window cleaning is excluded unless separately quoted. Cleaning cannot remove glass scratches, glass etching, glass crystallisation, permanent mineral staining, or failed double glazing.
Any cleaning requested outside the agreed service schedule, including emergency cleans, event cleans or additional attendance, will be charged at Saltwater's current commercial hourly rates unless otherwise agreed.
Where services are performed outside normal business hours, the client must ensure safe access, adequate lighting and unrestricted entry throughout the duration of the service.
Saltwater will notify the client of any visible damage observed during the cleaning service. However, Saltwater is not responsible for identifying every maintenance issue, building defect or equipment fault. Commercial Cleaning is not a building inspection service.
Any concerns regarding the quality of the cleaning service should be reported within 24 hours of completion. Where a genuine cleaning oversight is confirmed, Saltwater will arrange to rectify the affected area within a reasonable timeframe at no additional cost. This policy applies only to cleaning services performed within the agreed scope of work.
Saltwater shall not be liable for delays or interruptions caused by circumstances beyond our reasonable control, including power outages, flooding, fire alarms, restricted site access, building evacuation, severe weather, or government restrictions. Where possible, affected services will be rescheduled.
For recurring commercial cleaning contracts, either party may terminate the agreement by providing the notice period specified in the service agreement. Where no written agreement exists, a minimum of fourteen (14) days' written notice is required.
Commercial cleaning services scheduled on Australian Public Holidays may incur additional charges or be rescheduled, subject to prior agreement.
Saltwater Cleaning Company is committed to delivering reliable, professional and consistent Commercial Cleaning services. Where a genuine cleaning issue is identified within the agreed scope of work, Saltwater will work with the client to resolve the matter promptly and professionally.
Acceptance of any quotation or booking for Commercial Cleaning constitutes acceptance of these Terms & Conditions together with Saltwater Cleaning Company's General Terms & Conditions.
These Terms & Conditions apply specifically to all Carpet & Upholstery Cleaning services provided by Saltwater Cleaning Company and should be read in conjunction with our General Terms & Conditions.
Carpet & Upholstery Cleaning includes only the services outlined in the accepted quotation. Cleaning is intended to remove dirt, dust, allergens, bacteria and general soiling using professional hot water extraction or other appropriate cleaning methods. Cleaning is not a restoration service.
Cleaning results depend on several factors including age of the carpet or upholstery, fibre type, existing wear, previous cleaning history, type of stain, and length of time the stain has been present. While Saltwater will make every reasonable effort to achieve the best possible result, complete stain removal cannot be guaranteed.
The following stains may be permanent and may not respond to professional cleaning:
– Wine
– Coffee
– Tea
– Urine
– Blood
– Ink
– Paint
– Rust
– Hair dye
– Bleach
– Fake tan
– Food colouring
– Permanent marker
– Pet stains
– Burn marks
The presence of these stains does not indicate that the service has been performed incorrectly.
Cleaning cannot repair existing damage including worn fibres, delamination, fraying, burns, tears, holes, colour loss, sun fading, water damage, or permanent odours caused by damaged underlay. These conditions fall outside the scope of professional cleaning.
Drying times vary depending on weather conditions, ventilation, humidity, fibre type, and level of soiling. Drying typically takes between 6 and 24 hours, however longer drying times may occur. Saltwater recommends keeping windows open where possible, using ceiling fans or air conditioning, and avoiding heavy foot traffic until completely dry.
Some stains may reappear during the drying process due to a phenomenon known as wicking, where contaminants trapped deep within the carpet backing migrate to the surface as moisture evaporates. This is a normal characteristic of certain stains and does not necessarily indicate that the cleaning was unsuccessful. Where appropriate, additional spot treatment may be recommended.
Clients are responsible for removing small furniture and personal belongings before the appointment. Unless otherwise agreed, Saltwater will not move beds, wardrobes, dining tables, heavy lounges, entertainment units, large cabinets, pool tables, or pianos. Cleaning will only be completed in safely accessible areas.
Upholstery cleaning includes the professional cleaning of fabric furniture only. Cleaning does not repair worn fabric, fading, loose stitching, fabric shrinkage caused by previous damage, tears, or permanent staining. Leather furniture requires specialised treatment and is excluded unless specifically quoted.
Professional cleaning may significantly reduce odours. However, Saltwater cannot guarantee the complete removal of odours caused by pet urine, smoke, mould, water damage, or biological contamination. Where contamination has penetrated the underlay or internal cushioning, specialist restoration or replacement may be required.
Fabric protection treatments are not included unless specifically quoted. Saltwater cannot guarantee the continued effectiveness of any existing stain protection applied by the manufacturer or previous service providers.
The work area must be clear and accessible upon arrival. Delays caused by furniture removal or restricted access may reduce the amount of work completed or incur additional charges.
Some natural fibres and delicate fabrics require specialised cleaning methods. Saltwater reserves the right to decline cleaning where there is an unreasonable risk of damage.
While every reasonable care is taken, some carpets and upholstery may contain unstable dyes, manufacturing defects or previous chemical damage that is not visible prior to cleaning. Saltwater performs all cleaning services using professional, industry-approved cleaning methods and products appropriate for the material being treated. However, Saltwater cannot be held responsible for colour bleeding, dye migration, colour fading, shrinkage, fabric distortion, delamination, texture changes, or permanent fibre damage where such conditions result from pre-existing wear and tear, ageing of the material, manufacturing defects, previous cleaning or chemical treatments, unstable dyes, improper installation, or excessive exposure to sunlight, moisture or heat. Where a fabric or carpet presents an unreasonable risk of damage, Saltwater reserves the right to decline the service or recommend specialist restoration.
Some stains may become more noticeable after cleaning due to the removal of surrounding dirt and soil. Where appropriate, Saltwater may perform a spot test before commencing cleaning. However, a successful spot test does not guarantee identical results across the entire carpet or upholstery. The client acknowledges that stain removal results cannot be guaranteed and that some stains may remain visible despite professional treatment.
Heavy traffic areas often experience permanent fibre wear caused by years of foot traffic. Professional cleaning can remove dirt and improve the overall appearance; however, it cannot restore flattened fibres, worn pile, permanent shading, matting, or areas affected by long-term use. These conditions are considered normal Fair Wear and Tear and are not regarded as cleaning defects.
Any concerns regarding the quality of the cleaning service must be reported within 24 hours of completion. Where a genuine cleaning oversight is identified, Saltwater may return to inspect and, where appropriate, provide additional treatment at no additional cost. This policy applies only to cleaning oversights and does not apply to permanent staining, wicking, existing damage, fibre wear, colour loss, odour retention, or any condition outside the scope of professional cleaning.
Clients should avoid walking on damp carpets where possible. Children and pets should be kept off freshly cleaned carpets and upholstery until completely dry. Saltwater accepts no responsibility for accidents, slips or damage caused by failing to follow these recommendations.
Saltwater Cleaning Company is committed to delivering professional Carpet & Upholstery Cleaning services using commercial-grade equipment, industry-approved cleaning products and best-practice cleaning methods. Our goal is to achieve the best possible cleaning outcome while protecting the integrity of your carpets and upholstered furniture.
Acceptance of any quotation or booking for Carpet & Upholstery Cleaning constitutes acceptance of these Terms & Conditions together with Saltwater Cleaning Company's General Terms & Conditions.
These Terms & Conditions apply to all Final Builders Cleaning services provided by Saltwater Cleaning Company and should be read in conjunction with our General Terms & Conditions.
Final Builders Cleaning includes only the cleaning services specifically outlined in the accepted quotation. Any work outside the agreed scope, whether requested before, during or after the service, may incur additional charges and will only be completed with the client's approval.
Final Builders Cleaning should only be scheduled once the property has reached Practical Completion. The client acknowledges that all construction works must be fully completed before Saltwater attends the site. If the property is not genuinely ready for final cleaning, Saltwater reserves the right to postpone or reschedule the service and may apply additional attendance charges.
The client is responsible for ensuring the property is ready for final cleaning. This includes, but is not limited to: all trades have completed their work; paint has fully cured; silicone has fully cured; grouting has been completed; cabinetry has been installed; flooring has been completed; glazing has been completed; joinery has been completed; electrical works have been completed; plumbing has been completed; running water is available; electricity is connected; and adequate lighting is available throughout the property. If these conditions are not met, Saltwater may suspend or reschedule the service.
Final Builders Cleaning removes construction dust present at the time of cleaning. The client acknowledges that construction dust naturally continues to settle after cleaning. Saltwater cannot guarantee that dust will not reappear due to ongoing construction works, air movement, ventilation systems, open wall or ceiling cavities, or trades returning to site. Dust settlement occurring after completion is not considered a cleaning defect.
Final Builders Cleaning is intended to be the final cleaning stage before handover. If any trades return to the property after Saltwater has completed the service — including painters, electricians, plumbers, cabinet makers, flooring installers, glaziers, stone installers, carpenters, landscapers, delivery personnel, or any other contractor — the Final Builders Cleaning Guarantee immediately becomes void. Any further cleaning required will be treated as a new service and quoted separately.
Unless specifically included in the quotation, Saltwater does not remove hardened paint, silicone, mortar, cement, concrete splatter, grout haze, adhesives, expanding foam, builder's glue, epoxy residue, or construction sealants. Where safe to do so, minor residue may be removed. Saltwater will never use aggressive cleaning methods that may damage finished surfaces.
Removal of factory stickers, labels and protective films is included only where specifically stated in the quotation. Saltwater does not guarantee the complete removal of aged adhesive residue, hardened glue, deteriorated protective films, or long-term sticker residue. Where removal presents a risk of damaging the surface, Saltwater reserves the right to leave the residue in place.
Glass will be professionally cleaned using industry-approved methods. However, cleaning cannot remove permanent defects including glass scratches, glass etching, glass crystallisation, weld spatter, concrete burns, permanent hard water stains, mineral staining, failed double glazing, or manufacturing defects. Saltwater will not use scrapers, blades or metal tools where there is a risk of scratching or damaging the glass.
Saltwater uses only professional cleaning methods suitable for finished surfaces. Our technicians will not perform procedures that may reasonably damage glass, natural stone, engineered stone, stainless steel, aluminium, timber, timber flooring, painted surfaces, powder-coated finishes, or delicate fixtures. Permanent marks requiring restoration fall outside the scope of Final Builders Cleaning.
Final Builders Cleaning is a professional cleaning service. It is not a restoration service. Cleaning does not repair or improve building defects, poor workmanship, installation defects, paint defects, scratches, chips, rust, corrosion, oxidation, surface deterioration, or Fair Wear and Tear.
During the cleaning process, Saltwater may report obvious defects observed on site as a courtesy. However, Final Builders Cleaning is not a building inspection service. Saltwater accepts no responsibility for identifying construction defects, workmanship issues or incomplete works.
The property must provide a safe working environment. Saltwater reserves the right to suspend or refuse work where unsafe conditions exist, including exposed electrical wiring, wet paint, wet concrete, wet render, hazardous chemicals, silica dust, asbestos, structural hazards, or biohazards.
Cleaning is limited to areas that can be safely accessed using Saltwater's standard equipment. Work requiring elevated work platforms, scaffolding, rope access, or specialised lifting equipment is excluded unless separately quoted.
Unless specifically included in the quotation, Final Builders Cleaning excludes pressure washing, roof cleaning, gutter cleaning, external walls, driveways, pathways, external glazing beyond standard reach, and landscaping clean-up.
Final Builders Cleaning includes the removal of light construction dust and cleaning-related debris only. The following are excluded: building waste, timber offcuts, concrete, bricks, tiles, pallets, packaging materials, hazardous materials, and trade waste.
Quotations are based on the number of visits specified in the quotation. If additional attendance is required due to ongoing construction, dust resettlement, trades returning, client delays, or incomplete works, additional charges will apply.
The client must provide unrestricted access to the property. Delays caused by locked premises, missing keys, restricted access, or unavailable site supervisors may result in waiting time charges or additional call-out fees.
Any concerns regarding the quality of the service must be reported within 72 hours of completion. Where a genuine cleaning oversight is confirmed, and no further trades have accessed the property, Saltwater will provide one complimentary re-attendance to rectify the affected area.
The Final Builders Cleaning Guarantee becomes void where:
– Additional trades return to site.
– Construction continues after cleaning.
– New dust accumulates.
– Materials are delivered after cleaning.
– The property is re-contaminated.
– Surfaces are altered after completion.
– Areas cleaned by Saltwater are subsequently worked on by others.
Once the Final Builders Cleaning service has been completed, the builder becomes solely responsible for protecting the property. Saltwater accepts no responsibility for dust, marks, damage or contamination resulting from ongoing works, site traffic, material deliveries, trades returning, or client or owner access after completion.
Saltwater recommends that the builder or site supervisor inspects the property immediately after completion of the cleaning service. Any concerns should be communicated directly to Saltwater before additional trades or contractors access the property.
Saltwater Cleaning Company is committed to delivering professional Final Builders Cleaning services using commercial-grade equipment, premium cleaning products and industry best practices. Our goal is to present every completed project to the highest possible cleaning standard while protecting finished surfaces and maintaining realistic expectations regarding the limitations of professional cleaning.
Acceptance of any quotation or booking for Final Builders Cleaning constitutes acceptance of these Terms & Conditions together with Saltwater Cleaning Company's General Terms & Conditions.
These Terms & Conditions apply to all Airbnb and Holiday Home Cleaning services provided by Saltwater Cleaning Company and should be read in conjunction with our General Terms & Conditions.
Airbnb & Holiday Home Cleaning includes only the services specifically outlined in the agreed cleaning schedule or service agreement. Additional cleaning requests outside the agreed scope may incur additional charges.
Saltwater will prepare the property to a professional hospitality standard based on the condition of the property upon arrival. Professional cleaning is not a restoration service and cannot restore worn, damaged or permanently stained surfaces.
Where same-day guest changeovers are scheduled, Saltwater will complete the cleaning within the available timeframe provided by the property owner or manager. If previous guests depart late or the property is not accessible at the agreed time, Saltwater cannot guarantee completion before the next guest's arrival. Additional waiting time or return visits may incur additional charges.
Adjustments to changeover timing driven by guest check-out or check-in — including adjustments notified with less than 24 hours' notice — are considered part of the normal operation of this service and do not attract the cancellation fee set out in Clause 13 of the General Terms & Conditions, provided Saltwater is notified as soon as the new timing is known. This exception applies only to timing adjustments within the same service day, not to the complete cancellation of a booked clean.
Where linen service is included, Saltwater will replace bed linen and towels supplied by the owner. The client is responsible for ensuring sufficient clean linen is available for each booking. Saltwater is not responsible for shortages of linen provided by the owner.
Laundry services are only included where specifically agreed. Laundry completion times may vary depending on washing time, drying time, weather conditions, and quantity of linen. Where laundry cannot be completed on-site within the available turnaround period, alternative arrangements may be required.
Replacement of consumable items such as toilet paper, soap, shampoo, conditioner, body wash, dishwashing liquid, tea, coffee, sugar, and bin liners will only be completed where these items are supplied by the property owner or where a separate restocking agreement exists.
Items left behind by guests will be placed in a safe location within the property where practical. Saltwater is not responsible for returning lost property unless specifically requested. Additional charges may apply for postage, delivery or administration.
Our team will report obvious damage observed during cleaning where reasonably possible. This may include broken furniture, broken glass, damaged appliances, missing items, or excessive guest damage. However, Saltwater does not guarantee that every item of damage will be identified. Cleaning services do not constitute a property inspection.
Where inventory checks form part of the service agreement, Saltwater will conduct a reasonable visual inspection only. Detailed inventory audits are not included unless specifically agreed.
Cleaning of balconies, decks, outdoor furniture, BBQs, pools, spas, gardens, and driveways is excluded unless specifically included in the quotation or service agreement.
BBQ cleaning is not included unless specifically requested. Heavy grease build-up, rust or restoration work falls outside the scope of standard cleaning.
If a property requires substantially more cleaning than a standard turnover due to excessive guest use, parties, smoking, pet contamination or abnormal conditions, additional charges may apply. The property owner will be notified where practical before additional work is undertaken.
Saltwater may take photographs before or after cleaning for quality assurance, training, insurance or documentation purposes. These photographs remain confidential and will not be shared publicly without the client's consent unless required by law.
The client is responsible for ensuring access to the property at the scheduled time. Delays caused by missing keys, incorrect access codes, lockouts, or guest late departures may result in waiting charges or rescheduling fees.
Urgent same-day or after-hours cleaning requests are subject to staff availability and may incur emergency call-out rates.
Saltwater may notify the owner or property manager of obvious maintenance issues observed during cleaning. Examples include water leaks, broken lights, damaged furniture, appliance faults, and safety hazards. Notification is provided as a courtesy only. Saltwater accepts no responsibility for identifying every maintenance issue within the property.
External cleaning tasks may be postponed due to adverse weather conditions where safety or cleaning quality may be affected.
Saltwater will take reasonable care when handling keys, access cards and security codes. Clients are responsible for ensuring access details are accurate and up to date. Where keys are lost due to negligence by Saltwater, our liability will be limited to the reasonable cost of replacing the affected key or access device.
Any concerns regarding the cleaning service must be reported within 24 hours of guest arrival or service completion. Where a genuine cleaning oversight is confirmed, Saltwater will arrange one complimentary re-attendance where reasonably practicable.
Saltwater Cleaning Company is committed to delivering reliable, high-quality Airbnb and Holiday Home Cleaning services that help property owners provide an exceptional guest experience. Our team follows professional cleaning procedures and quality control processes to ensure every property is presented to the highest possible standard.
Acceptance of any quotation or booking for Airbnb & Holiday Home Cleaning constitutes acceptance of these Terms & Conditions together with Saltwater Cleaning Company's General Terms & Conditions.
Saltwater cannot guarantee guest check-in times where delays occur due to late guest departures, maintenance works, contractor attendance, power or water outages, restricted property access, or circumstances beyond Saltwater's control.
The property owner or manager is responsible for ensuring: utilities are operational; appliances are functional; adequate cleaning supplies are available (where owner-supplied); sufficient linen and towels are provided; and the property is safe to clean.
Saltwater is not responsible for normal wear and tear including faded furniture, worn flooring, chipped paint, ageing appliances, permanent stains, or deterioration caused by ordinary use.
While Saltwater is committed to maintaining a consistently high standard of presentation, guest satisfaction is influenced by many factors beyond the cleaning service, including property condition, furnishings, amenities and maintenance. Accordingly, Saltwater cannot guarantee five-star guest reviews or assume responsibility for guest ratings that relate to matters outside the scope of the cleaning service.
These Terms & Conditions apply to all Deep Cleaning services provided by Saltwater Cleaning Company and should be read in conjunction with our General Terms & Conditions.
Deep Cleaning includes the cleaning services specifically outlined in the accepted quotation. The service is designed to provide a more comprehensive clean than a standard maintenance clean and focuses on areas that require additional attention due to accumulated dirt, dust and general build-up. Any services not specifically included in the quotation are excluded unless otherwise agreed.
Deep Cleaning aims to restore the property to the highest practical standard through professional cleaning methods. However, professional cleaning is not a restoration service and cannot return worn, damaged or permanently stained surfaces to a like-new condition.
All quotations are based on the estimated condition of the property at the time the quotation is prepared. If the property requires substantially more work than reasonably anticipated, additional cleaning time and charges may apply. Where practical, the client will be notified before additional work is undertaken.
Deep Cleaning includes the removal of accumulated dirt, grease, soap residue and general build-up where reasonably achievable. However, Saltwater cannot guarantee the complete removal of heavy limescale, heavy calcium deposits, rust stains, permanent hard water staining, mould staining, oxidation, paint, silicone, adhesives, or construction residue. These items may require specialist restoration services.
Kitchen cleaning includes surfaces outlined within the quotation. Where included, appliances will be cleaned internally and externally. Professional cleaning cannot repair burn marks, heat damage, rust, permanent staining, or damaged finishes.
Deep Cleaning includes the removal of soap scum, water marks and general bathroom build-up where reasonably achievable. Saltwater cannot guarantee the complete removal of heavy limescale, permanent mineral deposits, glass etching, silicone discolouration, damaged grout, or mould embedded beneath silicone or grout.
Surface mould may be treated and removed where reasonably achievable. However, Saltwater does not provide mould remediation services. Where mould has penetrated porous materials, walls, ceilings, silicone or grout, complete removal cannot be guaranteed.
Internal window cleaning is included only where specifically stated in the quotation. Saltwater cannot remove glass scratches, glass etching, hard water stains permanently bonded to the glass, glass crystallisation, or manufacturing defects.
Clients are responsible for removing valuables, fragile items and personal belongings before the service. Saltwater will move only lightweight furniture where safe to do so. Heavy furniture, appliances and oversized items will not be moved unless specifically agreed.
Saltwater uses professional cleaning methods appropriate for each surface. Where a surface presents an unreasonable risk of damage, Saltwater reserves the right to decline cleaning that area.
Saltwater is not responsible for existing scratches, chips, cracks, peeling paint, water damage, rust, corrosion, delamination, or Fair Wear and Tear. Cleaning may reveal pre-existing defects that were previously concealed by dirt or grime.
The following services are excluded unless specifically included in the quotation: carpet steam cleaning, upholstery cleaning, pressure cleaning, external window cleaning, roof cleaning, gutter cleaning, appliance repairs, mould remediation, and pest control.
The property must be accessible at the agreed time. Delays caused by locked premises, missing keys, or restricted access may result in waiting time charges or rescheduling fees.
Running water and electricity must be available throughout the service. Where utilities are unavailable, Saltwater reserves the right to suspend or reschedule the cleaning.
Any concerns regarding the quality of the cleaning service must be reported within 24 hours of completion. Where a genuine cleaning oversight is confirmed, Saltwater will arrange one complimentary re-attendance to rectify the affected area where reasonably practicable.
The complimentary re-clean does not apply where the property has been occupied after cleaning, additional cleaning has been undertaken by another person, furniture has been moved, trades have entered the property, or new dirt or contamination has occurred after completion.
The property must provide a safe working environment. Saltwater reserves the right to suspend work where unsafe conditions exist, including hazardous chemicals, exposed electrical hazards, structural hazards, biohazards, or aggressive animals.
Saltwater Cleaning Company is committed to delivering professional Deep Cleaning services using commercial-grade equipment, premium cleaning products and industry best practices. Our goal is to leave every property noticeably cleaner, fresher and hygienically maintained while protecting surfaces and setting realistic expectations regarding the limitations of professional cleaning.
Acceptance of any quotation or booking for Deep Cleaning constitutes acceptance of these Terms & Conditions together with Saltwater Cleaning Company's General Terms & Conditions.
These Terms & Conditions apply to all Professional Window Cleaning services provided by Saltwater Cleaning Company and should be read in conjunction with our General Terms & Conditions.
Professional Window Cleaning includes only the services specifically outlined in the accepted quotation. Unless otherwise agreed, the service may include internal glass cleaning, external glass cleaning, window frames, window sills, window tracks, and flyscreens (where included). Any work outside the agreed scope may incur additional charges.
Professional Window Cleaning is intended to remove dust, dirt, fingerprints, general grime, cobwebs, salt residue, and light water spotting. Professional window cleaning is not a glass restoration service.
Saltwater cannot remove or repair permanent defects including hard water stains, mineral staining, glass etching, glass crystallisation, scratches, weld spatter, concrete burns, paint damage, manufacturing defects, failed double glazing, or oxidation of surrounding frames. These conditions are outside the scope of professional window cleaning.
Hard water stains caused by mineral deposits may become permanent after prolonged exposure. Where mineral deposits have permanently bonded to the glass, complete removal cannot be guaranteed. Specialised glass restoration services are not included unless specifically quoted.
Saltwater is not responsible for existing scratches, chips, cracks, broken seals, cloudy glass, damaged flyscreens, damaged frames, corrosion, oxidation, or paint deterioration. Cleaning may reveal pre-existing defects that were previously concealed by dirt or residue.
Saltwater uses professional window cleaning equipment and industry-approved techniques. Cleaning methods may include traditional squeegee cleaning, pure water systems, water-fed poles, and professional window cleaning solutions. Cleaning methods will be selected based on the type and condition of the glass.
To protect the integrity of the glass, Saltwater will not use scrapers, razor blades or metal tools where there is a reasonable risk of scratching or damaging the surface. Removal of paint, render, silicone, stickers, adhesives or construction residue is not included unless specifically quoted.
Where included, flyscreens will be cleaned with reasonable care. Saltwater is not responsible for damage resulting from age, brittleness, existing tears, loose mesh, previous repairs, or corrosion.
Window tracks will be vacuumed and wiped where reasonably accessible. Heavy construction debris, paint, silicone, cement or hardened dirt may require additional labour and may not be fully removable without specialist restoration.
The client is responsible for providing safe and unrestricted access to all windows included in the quotation. Furniture, pot plants and personal belongings restricting access should be removed before our arrival.
Cleaning is limited to windows that can be safely accessed using Saltwater's standard equipment. Work requiring Elevated Work Platforms (EWPs), scaffolding, rope access, boom lifts, or specialised access equipment is excluded unless separately quoted.
External window cleaning may be postponed where weather conditions affect safety or cleaning quality. This includes heavy rain, strong winds, storms, and lightning. Where possible, the service will be rescheduled at the earliest available opportunity.
Where required, the client must provide access to a suitable external water supply. Where water access is unavailable, the service may be delayed, modified or rescheduled.
The following services are excluded unless specifically included in the quotation: glass restoration, scratch removal, hard water stain restoration, paint removal, silicone removal, construction cleaning, pressure washing, roof cleaning, and gutter cleaning.
Any concerns regarding the quality of the service must be reported within 24 hours of completion. Where a genuine cleaning oversight is confirmed, Saltwater will arrange one complimentary re-attendance where reasonably practicable.
The complimentary re-clean does not apply where the windows have been affected by rain after cleaning, sprinklers or irrigation systems have left water marks, building works have occurred, the glass has been cleaned or touched by others, or new contamination has occurred after completion.
Properties located in coastal environments are naturally exposed to salt spray, airborne sand, sea mist, and environmental contaminants. While professional window cleaning removes existing contamination, Saltwater cannot prevent the natural re-accumulation of salt residue or airborne particles after the service has been completed. This natural process does not constitute a cleaning defect.
Cleaning of solar panels, skylights, glass roofs, and glass canopies is excluded unless specifically included in the quotation. Where included, cleaning will only be completed on surfaces that can be safely accessed using appropriate equipment.
Professional window cleaning may temporarily disturb spiders, spider webs, wasps, bees and other insects located around windows, frames or surrounding structures. Saltwater does not provide pest control services and accepts no responsibility for the reappearance of insects or webs after cleaning.
Saltwater Cleaning Company is committed to delivering professional window cleaning services using commercial-grade equipment, purified water systems where appropriate and industry best practices. Our goal is to leave every window clean, streak-free and professionally presented while protecting the integrity of the glass and surrounding surfaces.
Acceptance of any quotation or booking for Professional Window Cleaning constitutes acceptance of these Terms & Conditions together with Saltwater Cleaning Company's General Terms & Conditions.
These Terms & Conditions apply to all Pressure Cleaning services provided by Saltwater Cleaning Company and should be read in conjunction with our General Terms & Conditions.
Pressure Cleaning includes only the services specifically outlined in the accepted quotation. Unless otherwise agreed, the service may include driveways, paths, concrete, pavers, decks, external walls, brickwork, render, retaining walls, and outdoor entertaining areas. Any work outside the agreed scope may incur additional charges.
Pressure Cleaning is intended to remove dirt, algae, moss, mould, mildew, general grime, surface staining, and organic growth. Pressure Cleaning is not a restoration service.
The client acknowledges that external surfaces naturally deteriorate over time due to weather, age and use. Saltwater is not responsible for existing cracks, loose mortar, loose grout, loose pavers, damaged render, flaking paint, surface deterioration, existing water damage, weathering, or structural defects. Cleaning may reveal pre-existing damage that was previously concealed by dirt, mould or biological growth.
Pressure Cleaning may expose loose or poorly adhered paint, render, sealers or protective coatings. Saltwater is not responsible for paint, render, coatings or sealers that peel, blister or lift where they were already deteriorated, incorrectly applied or inadequately bonded.
Pressure Cleaning may reduce or remove deteriorated or failing sealers. Saltwater accepts no responsibility for worn sealers, faded coatings, previously failing protective treatments, or inconsistent surface colouring following the removal of deteriorated sealers. Re-sealing is not included unless specifically quoted.
Pressure Cleaning may remove joint sand between paving stones. Re-sanding or replacing joint sand is excluded unless specifically included in the quotation.
Pressure Cleaning cannot guarantee the complete removal of rust stains, efflorescence, oil stains, tyre marks, battery acid stains, fertiliser stains, tannin stains, deep mineral staining, or permanent discolouration. These conditions may require specialist chemical treatment or surface restoration.
Where appropriate, Saltwater may use professional-grade detergents or commercial cleaning solutions. The use of cleaning chemicals does not guarantee complete stain removal. Acid washing, solvent treatments or specialist restoration chemicals are excluded unless specifically quoted.
Saltwater will adjust water pressure and cleaning methods according to the surface being cleaned. Where a surface is considered fragile or deteriorated, Saltwater reserves the right to decline cleaning that area if there is an unreasonable risk of damage.
The client must provide access to a suitable water supply unless otherwise agreed. If water is unavailable, the service may be delayed, modified or rescheduled.
Where required, the client must provide access to a safe electrical supply.
The client is responsible for providing clear and unrestricted access to all work areas. Vehicles, outdoor furniture, pot plants and personal belongings should be removed prior to our arrival.
Pressure Cleaning may be postponed where weather conditions affect safety or cleaning quality. This includes heavy rain, storms, lightning, and strong winds. Safety will always take priority.
Reasonable care will be taken to protect surrounding gardens, lawns, plants and outdoor furniture. However, Saltwater is not responsible for existing weak or unhealthy plants, water-sensitive vegetation, poor drainage, loose decorative stones, or existing landscaping defects.
Pressure Cleaning removes visible mould, mildew and algae from external surfaces where reasonably achievable. Saltwater cannot prevent future biological growth resulting from environmental conditions, moisture or lack of ongoing maintenance.
Roof cleaning is excluded unless specifically quoted. Where roof cleaning is included, cracked tiles, fragile roofing materials, loose ridge capping and existing roof defects remain the responsibility of the property owner.
Any concerns regarding the quality of the service must be reported within 24 hours of completion. Where a genuine cleaning oversight is confirmed, Saltwater will arrange one complimentary re-attendance where reasonably practicable.
The complimentary re-clean does not apply where rain or storms have occurred after cleaning, sprinkler or irrigation systems have been operated, new dirt, mud or debris has accumulated, landscaping or construction work has taken place, vehicles have contaminated the cleaned surfaces, or the surfaces have been cleaned or altered by others.
Pressure Cleaning cannot restore faded, oxidised or UV-damaged surfaces. Colour fading caused by age, weather exposure or ultraviolet light is considered normal deterioration and does not constitute a cleaning defect.
Where high-pressure cleaning is considered unsuitable, Saltwater may recommend or utilise a low-pressure Soft Washing method to minimise the risk of surface damage. The cleaning method used will always be determined by Saltwater based on the condition, material and age of the surface.
Saltwater Cleaning Company is committed to delivering professional Pressure Cleaning services using commercial-grade equipment, industry-approved cleaning products and best-practice cleaning methods. Our goal is to safely restore the appearance of external surfaces while protecting their long-term condition and maintaining realistic expectations regarding the limitations of professional cleaning.
Acceptance of any quotation or booking for Pressure Cleaning constitutes acceptance of these Terms & Conditions together with Saltwater Cleaning Company's General Terms & Conditions.
These Terms & Conditions apply to all Property Management services provided by Saltwater Cleaning Company — trading as Saltwater Property Management — and should be read in conjunction with our General Terms & Conditions. Both trading names refer to the same legal entity and the same ABN.
Property Management services include only those specifically agreed upon in writing. Services may include guest communication, booking coordination, check-in and check-out management, cleaning coordination, linen management, property inspections, restocking consumables, maintenance coordination, contractor scheduling, damage reporting, emergency response, and routine property visits. Services outside the agreed scope may incur additional charges.
The property owner is responsible for ensuring the property complies with all applicable laws and regulations, all appliances are safe and in working order, smoke alarms and safety devices are compliant, adequate insurance is maintained, and accurate information regarding the property is provided. Saltwater is entitled to rely upon information supplied by the property owner.
Saltwater will communicate with guests professionally regarding arrival instructions, departure instructions, property information, and minor issues during the stay. Saltwater is not responsible for guest behaviour or decisions made by guests.
Unless otherwise agreed, Saltwater acts solely as the Property Manager and does not guarantee occupancy levels, booking frequency, rental income, platform rankings, or guest reviews. These factors are influenced by market conditions and third-party booking platforms.
Saltwater will coordinate guest arrivals and departures in accordance with the agreed management plan. Guests remain responsible for complying with all house rules.
Saltwater may coordinate cleaning services between guest stays. Cleaning quality remains subject to the relevant Cleaning Terms & Conditions. Additional cleaning resulting from excessive guest use may incur additional charges.
Where included, Saltwater will coordinate linen changes, towel replacement, and laundry services. Normal wear and tear of linen is expected. Replacement costs for damaged or missing linen may be charged to the property owner or claimed from guests where appropriate.
Where agreed, Saltwater may replenish standard guest consumables including toilet paper, soap, shampoo, dishwashing liquid, bin liners, and tea and coffee. Consumable costs may be invoiced separately unless otherwise agreed.
Routine inspections may be completed between guest stays. Inspections are visual only and do not constitute building, pest or engineering inspections. Hidden defects may not be identified.
Saltwater may coordinate maintenance contractors on behalf of the owner. Saltwater is not responsible for contractor workmanship, contractor warranties, pricing charged by third-party contractors, or delays caused by contractors. Responsibility for completed maintenance remains with the contractor performing the work.
Where urgent action is reasonably required to protect guests, the property, utilities, or security, Saltwater may arrange emergency repairs without prior approval where immediate action is considered necessary. The owner agrees to reimburse all reasonable emergency expenses.
Unless otherwise agreed in writing, Saltwater will obtain owner approval before arranging non-emergency maintenance. An emergency spending limit may be agreed separately.
Saltwater will make reasonable efforts to report visible guest damage discovered during inspections or cleaning. Saltwater cannot guarantee that every item of damage will be identified.
Where requested, Saltwater may assist in preparing Airbnb AirCover claims, damage reports, and supporting photographs. Approval of any claim remains entirely at the discretion of the booking platform. Saltwater does not guarantee reimbursement.
Saltwater accepts no responsibility for personal belongings left behind by guests. Lost property will be handled in accordance with the owner's instructions where reasonably practicable. Storage or postage costs may apply.
The owner remains responsible for furniture, appliances, décor, artwork, personal belongings, and inventory. Saltwater is not responsible for normal wear and tear resulting from guest occupancy.
Where inventory management is included, Saltwater will make reasonable efforts to monitor household items. Inventory discrepancies may occur due to guest use or accidental damage.
Saltwater will exercise reasonable care when handling keys, access devices, garage remotes, and security codes. The owner remains responsible for maintaining adequate security systems.
The owner is responsible for maintaining electricity, water, gas, internet, air conditioning, and heating. Service interruptions caused by utility providers are outside Saltwater's control.
The owner is responsible for maintaining appropriate insurance, including Building Insurance, Contents Insurance, Public Liability Insurance, and Short-Term Rental Insurance where applicable. Saltwater's Public Liability Insurance does not replace the owner's insurance obligations.
Saltwater shall not be liable for guest behaviour, theft, vandalism, acts of God, storm damage, flooding, fire, pest infestations, utility failures, platform outages, booking cancellations, or loss of rental income, except where liability cannot be excluded by law.
Either party may terminate the Property Management Agreement by providing written notice in accordance with the agreed management contract. Outstanding fees remain payable upon termination.
Any concerns regarding the Property Management service should be raised in writing as soon as reasonably practicable. Saltwater is committed to resolving genuine service issues promptly and professionally.
Saltwater will treat all owner and guest information as confidential and will only disclose information where required by law or necessary to provide the agreed services.
Saltwater Cleaning Company is committed to delivering reliable, transparent and professional Property Management services. Our objective is to protect the owner's investment, provide an exceptional guest experience and coordinate trusted local contractors while maintaining the highest standards of communication and service.
Acceptance of any quotation, proposal or Property Management Agreement constitutes acceptance of these Property Management Terms & Conditions together with Saltwater Cleaning Company's General Terms & Conditions.